Privacy Policy

1. Information We Collect

Old North Home Services ("we", "our", or "us") collects information that you provide directly to us when requesting services, including:

• Contact Information: Name, email address, phone number, and property address
• Service Details: Type of service requested, preferred contact times, and service preferences
• Communication Records: SMS messages, phone call recordings, and email correspondence
• Technical Data: IP address, browser type, device information, and website usage data
• Marketing Data: Google Ads click IDs (GCLID), campaign source, and referral information

2. SMS Text Messaging Program

Types of SMS Communications

If you have consented to receive text messages from Old North Home Services, you may receive messages related to:

• Service appointment reminders and confirmations
• Quote and estimate follow-ups
• Customer service communications
• Occasional marketing messages about our services

Example: "Hello, this is a friendly reminder of your upcoming appointment with Old North Home Services on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Old North at any time."

Message Frequency

Message frequency may vary. You may receive approximately 2-8 messages per month depending on your service activity and the type of service you requested.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from Old North Home Services in the following ways:

• By checking the SMS consent box on our online forms
• Verbally, during a conversation with our team
• By submitting a written request

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so:

• Reply "STOP" to any text message from us
• Call us at (919) 642-4419 and request to opt-out
• Email us at privacy@getoldnorth.com

After you send "STOP", we will send one final message confirming that you have been unsubscribed. You will not receive further messages unless you opt-in again.

Help

If you are experiencing any issues or need assistance, you can:

• Reply "HELP" to any text message from us
• Call us directly at (919) 642-4419
• Email us at info@getoldnorth.com

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting "STOP".
• For assistance, text "HELP" or visit our Privacy Policy and Terms & Conditions pages.
• Message frequency may vary.

Supported Carriers

Our SMS program is supported by all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others.

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver the home services you request
• Schedule appointments and send service reminders via SMS, email, or phone
• Respond to your inquiries and provide customer support
• Process payments and maintain billing records
• Improve our services and customer experience
• Comply with legal obligations and protect our rights
• Send marketing communications (only with your consent)

4. Information Sharing & Third Parties

We share your information with trusted third-party service providers who help us operate our business:

• JobTread: Customer relationship management and job tracking
• CallRail: Call tracking and SMS messaging platform
• RingCentral: Business phone and SMS communications
• Stripe/Clover: Payment processing
• Google: Analytics, advertising, and Maps services

These providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

We do not sell your personal information to third parties.

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

For information about how we use SMS messaging services, please see our SMS Terms.

5. TCPA Compliance

Old North Home Services complies with the Telephone Consumer Protection Act (TCPA). We will only send you text messages after you have provided express written consent by:

• Checking the SMS consent box on our forms
• Submitting your phone number with the consent acknowledgment
• Clearly understanding that consent is not required to purchase services

Your consent is completely voluntary, and you can revoke it at any time by replying "STOP" to any text message.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications at any time
• Withdraw SMS consent by replying "STOP"

To exercise these rights, contact us at privacy@getoldnorth.com or call (919) 642-4419.

8. Cookies & Tracking

We use cookies and similar tracking technologies to improve website functionality, analyze usage, and deliver personalized advertising. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@getoldnorth.com
• Phone: (919) 642-4419
• Mail: Old North Home Services, 701 Exposition Pl #203, Raleigh, NC 27615