Support & Contact
We're here to help. Get in touch with our team or find answers to common questions.
Business Hours
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Raleigh, NC 27615
Frequently Asked Questions
How quickly can you provide an estimate?
We typically respond to estimate requests within one business day. For emergency roofing repairs, we can often provide same-day service.
Do you offer free estimates?
Yes! All estimates for fencing, roofing, and holiday lighting are completely free with no obligation.
What areas do you serve?
We serve Raleigh and the greater Triangle area including Cary, Apex, Durham, Chapel Hill, Wake Forest, Holly Springs, and surrounding communities within 30 miles of Raleigh.
Are you licensed and insured?
Yes, Old North Home Services is fully licensed, bonded, and insured in North Carolina. We carry general liability and workers' compensation insurance for your protection.
What payment methods do you accept?
We accept cash, checks, and all major credit/debit cards. Payment is typically due upon completion of work unless other arrangements are made in advance.
How do I opt-out of text messages?
Simply reply "STOP" to any text message from us, or call (919) 642-4419 to be removed from our SMS list. You can also email privacy@getoldnorth.com.
Do you offer warranties?
Yes! We provide workmanship warranties on all our services. Specific warranty terms vary by service type and will be provided in writing. Materials also come with manufacturer warranties.
Can I reschedule my appointment?
Absolutely. Please give us at least 24 hours notice if you need to reschedule. You can call, text, or email us to make changes to your appointment.