Terms of Service

1. Acceptance of Terms

By accessing and using the Old North Home Services website ("Site") or requesting our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

2. Services

Old North Home Services provides residential and commercial home improvement services including:

• Fencing installation and repair
• Holiday and landscape lighting installation
• Roofing repairs, inspections, and replacements

All services are subject to availability, scheduling, and our professional assessment of the work required.

3. SMS Text Messaging Program Terms & Conditions

1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Old North Home Services, you may receive messages related to the following specific examples:

• Appointment reminders and confirmations
• Service quotes and estimates
• Job status updates and follow-up messages
• Customer service communications
• Occasional promotional offers and marketing

Example: "Hello, this is a friendly reminder of your upcoming appointment with Old North Home Services on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Old North at any time."

3. Message Frequency

Message frequency may vary. You may receive approximately 2-8 SMS messages per month depending on your service activity and the type of service you requested.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. Old North Home Services does not charge for messages, but your carrier's standard rates will apply.

5. Opt-In Method

You may opt in to receive SMS messages from Old North Home Services in the following ways:

• By checking the SMS consent box on our online forms
• Verbally, during a conversation with our team
• By filling out a paper form with SMS consent indicated

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list:

• Text "STOP" to any message from us (you will receive one final confirmation message)
• Call us at (919) 642-4419 and request to opt-out
• Email us at privacy@getoldnorth.com with your phone number

After you send "STOP", we will send one final message confirming that you have been unsubscribed. You will not receive further messages unless you opt-in again.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us:

• Text "HELP" to any message from us
• Call us at (919) 642-4419
• Email us at info@getoldnorth.com

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting "STOP".
• For assistance, text "HELP" or visit our Privacy Policy and Terms & Conditions pages.
• Message frequency may vary.

Supported Carriers

Our SMS program is supported by all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and others.

4. Estimates & Pricing

All estimates provided are approximations based on the information provided and subject to change after inspection. Final pricing will be confirmed in writing before work begins.

Quotes are valid for 30 days from the date issued unless otherwise specified.

5. Payment Terms

• Payment is due upon completion of services unless other arrangements are made in advance
• We accept cash, check, and credit/debit cards
• A deposit may be required for large projects
• Late payments may incur additional fees

6. Cancellation & Rescheduling

If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations with less notice may be subject to a service fee.

7. Warranties

We stand behind our work with workmanship warranties. Specific warranty terms vary by service type and will be provided in writing. Manufacturer warranties apply to materials as specified by the manufacturer.

8. Limitation of Liability

To the maximum extent permitted by law, Old North Home Services shall not be liable for any indirect, incidental, special, or consequential damages arising from our services or use of this website.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of modified Terms.

11. Governing Law

These Terms are governed by the laws of the State of North Carolina without regard to conflict of law principles.

12. Contact Information

For questions about these Terms, please contact us:

• Old North Home Services
• Phone: (919) 642-4419
• Email: info@getoldnorth.com
• Address: 701 Exposition Pl #203, Raleigh, NC 27615